Cancellation & Refund Policy

This policy explains when and how you can cancel a booking with G & J HomeCut (G AND J TRADING INC) and what refund you are entitled to. It is presented to you before payment, and forms part of our Terms of Service. Your statutory rights under Ontario's Consumer Protection Act, 2002 are not affected.

1. Customer cancellations

Refund windows are measured from the appointment start time you selected at booking, in the local Ontario time zone.

2. How to cancel

Email informations@home-cut.com or call/text (437) 665-0404 with your booking confirmation number. Cancellations are time-stamped on receipt by us.

3. Rescheduling

You may reschedule once at no charge if you give us at least 12 hours' notice. Rescheduling with less notice is treated as a cancellation under Section 1, followed by a new booking.

4. Cancellations by us or the barber

If we or the assigned barber cancel for any reason (illness, vehicle breakdown, safety concern, etc.) you receive a full refund, including travel surcharge and add-ons, processed within 5–10 business days back to your original payment method. We may offer to reschedule at no charge as an alternative.

5. Refusal of service on arrival

The barber may refuse to start or may terminate the service if:

• The customer is intoxicated, abusive, or threatening.
• The environment is unsafe (e.g., aggressive pets, no lighting, hazardous conditions).
• The customer presents a communicable scalp/skin condition, lice, or open wounds not disclosed at booking.
• A minor is to receive service without the parent or legal guardian present.

In these cases no refund is issued, and travel time is forfeited.

6. Dissatisfaction with the cut

Please raise any concern while the barber is still on site so they can adjust. Complaints received after the barber leaves are reviewed case by case; partial credits or free touch-ups may be offered at our discretion. We do not issue refunds for changes of mind once the cut is complete.

7. Payment-processing fees

For refunds issued at our discretion outside the table in Section 1, we may deduct the non-refundable Stripe payment-processing fee originally incurred. Refunds owed under Section 1 or Section 4 are issued in full.

8. Tips

Tips paid online at checkout are passed through 100% to the barber and are non-refundable once the service has been delivered. If the booking is cancelled before the service starts, the tip is refunded with the rest of the payment.

9. Chargebacks

Please contact us first before initiating a chargeback with your bank or card issuer. We aim to resolve disputes directly within 5 business days. Frivolous chargebacks may result in a permanent booking ban.

10. Contact

G AND J TRADING INC
Toronto, Ontario, Canada
Email: informations@home-cut.com
Phone: (437) 665-0404